購物說明

 ■ 購物流程   看圖解說 Shopping Processes with images
Five Music音樂網為了提供您便利、愉快、安全的網路購物環境！特別將購物流程分成以下五個步驟：
1.選取商品放入購物車 (您必須先有會員資格，免費加入會員)
2.登入會員進入SSL安全交易 
3.選擇付款方式 及 寄送地區
4.確認訂單 及 寄送資訊
5.送出訂單 完成訂購 程序
                                                
To provide convenient, nice and safe shopping environment, please following the five shopping processes:
1. Put items you want in the shopping bag (you should have the membership first. If you don’t, you can sign up to be a member for free.)
2. Sign in. Your information is encrypted by the secure server layer (SSL).
3. Choose method of payment and shipping area.
4. Confirm your order and information of delivery.
5. Placed your order and finished the sopping processes.
 ■ 付費方式 About Payment

為了讓您在Five Music 音樂網消費更簡便，網站特別提供數種彈性的付款方式：
TO make you more convenient for shopping on Five Music, there are several ways you can choose:

1.信用卡 Credit Card (VISA、Master Card、JCB)
  為了保護您的信用卡資料安全，網站採用 安全編碼傳輸(SSL) 技術，您傳送的資料都經過加密處理，使您可在網路購物上更為安全放心！(寄大陸地區僅接受大陸匯款)

To protect your privacy, all information you input is encrypted by the secure server layer (SSL) before it is sent to us.

2.ATM金融卡轉帳(僅限台灣地區)
        戶名：五大國際唱片股份有限公司
        銀行代碼：012  (台北富邦銀行)
        帳        號：711102020344
   建議您使用快速方便的ATM轉帳！以金融卡在 全省任何一部 ATM 自動櫃員機，都能執行交易，十分安全方便。

＊匯款完請會員專區的ATM匯款回覆告訴我們。 

3.郵局劃撥(僅限台灣地區)
      郵政劃撥帳號 
       帳戶名: 五大國際唱片股份有限公司
       帳號: 31534591 
   由於郵政劃撥通常需要五天以上的處理時間，將延遲您可以線上消費的時間，建議您多採用ATM金融卡轉帳方式；如採用劃撥方式為加速我們的處理方式，務必於劃撥後將劃撥單，在背後註明您的姓名及訂單編號，傳真至本公司(06)228-5023，以便我們核對入帳，快速處理您的訂單。

＊超過3天仍未收到轉帳或匯款時，該筆訂單網站將視為自動取消。

＊匯款完請會員專區的郵政劃撥回覆告訴我們。 

＊回覆郵政劃撥的交易序號為下圖以紅線圈起來之部份。

※.4.大陸地區匯款 (僅限大陸地區)
    大陸地區匯款當訂單完成時系統會自動寄發一封訂購信會註明您訂單的人民幣價格， 若未收到請至網站會員專區 歷史訂單查詢處 查詢該筆訂單的人民幣價格，請依此價格匯款即可。 若有不清楚請email與服務人員連絡。
           

       匯款帳號 
       收款行: 中國工商銀行上海華虹支行
              
       收款人:陳春美
       帳號: 1001152501001278838 
＊請於匯款時在匯款單(摘要備註欄)填上您的訂單號碼
＊5大唱片網購假日休假不上班。上班時間周一~周五上午10:00至下午5:30 您如果是網銀轉匯 煩請截取成功頁面。您如匯款完成煩請在銀行匯款回單空白處填寫訂單號碼 拍照方式存檔 郵件mail至客服信箱以便核對查詢作業。
(請存成圖檔格式 如 jpg、gif..等) 

＊超過3天仍未收到轉帳或匯款時，該筆訂單網站將視為自動取消。

 ■ 運費計算方式 Shipping Rates & Options

為提供您良好的服務品質，確保您能快速、完整的收到商品，不致有遺失的情況發生，FiveMusic音樂網在台灣本島採用宅配快遞，外島和其它地區採用郵局包裹或其它方式遞送。

To provide good service for you and make sure the orders will be delivered soon and without any problems, Five Music use Express Service on shore of Taiwan and use post-office parcel or the other way off shore of Taiwan.

＊運費計算如下：
What are the Shipping Rates?
1.台灣本島 以宅配快遞寄送 NT$70元(凡購滿1000元，立即享有購物免運費)

 2.門市取貨  NT$50元(消費滿500免運費)

3.澎湖、金門、馬祖、綠島、蘭嶼等  以郵局包裹寄送 NT$70元(消費滿1000免運費)

4.海外其它地區(國外) Areas outside Taiwan (foreign countries)   

  郵局掛號(以下郵費內含處理費) 
  第一片 亞洲地區 NT$120(大陸.香港.日本.新加坡.馬來西亞) 歐美 NT$130   

  第二片 亞洲地區每加一片 加NT$60 亞洲以外每加一片加NT$70
Registered (include Handling Charge)
The first one:
Asia area: NT$120(China, Hong Kong, Japan, Singapore, Malaysia).
Other countries: NT$130
More than one: Asia area: every more one piece cost NT$60. Other countries: NT$70

 
 ■ 寄送服務 Delivery Service

在Five Music購物，貨品由專人配送寄出(海外將不在此限)，為確保您能順利收到商品，收件人與收件地址請詳細填寫確認，避免遺失。貨品內附訂購品項明細表、及發票供您查收。

Your orders will be delivered by the courier after you shop on Five Music (not contain the areas outside Taiwan). To ensure delivery service, please make sure the addressee and shipping address you write are correct. We have the following information ready for you in the package: Order number and receipt.

◆ 商品寄出時間 The shipping date
  若您訂單中都是Five Music 音樂網有現貨庫存的，我們會於三個工作天(不含例假日)內出貨，您可於出貨後本島2-3天、外島3-5天內收到商品。若您的訂單中有需要調貨的商品，則會需要較多天，若屆時仍無法為您調齊所有商品，我們會email與您連絡。  
預購商品以發行日寄出,如與其它CD併購,將與預購CD發行日同時寄出,不另分次送出。

If we have your order in stock, it leaves our warehouse in three business days and we estimate that order will be delivered within two to three days from the shipping date (on shore of Taiwan) or three to five days (off shore of Taiwan). It takes more days if your order is need to be restocked. If the items are no longer available, we will inform you by email. Pre-order will be delivered on the released day. If the cost of your pre-order item(s) is combine with the shipping fee with other CD, they will be delivered together on the released day.
◆ 海外寄送服務時間 Delivery times of shipping to other countries
   海外運送時間，依地區而有所不同：
   一般郵掛
     亞洲地區：約 5~7 天
     歐美非地區：約 7~10 天

Delivery times are different cause the areas: Registered Asia: about 5~7 days Europe, Americas and Africa: about 7~10 days

＊若您有需要，Five Music音樂網可以為您下專單代訂海外專案進口商品。(代訂方式請 Mail 或電洽客服人員 國內06-2282886分機58 國外886-6-2282886分機58)

If you need, Five Music can book import product for you. (Please send the email or call our customer service if you want to know more. Domestic: 06-2282886#58 Foreign: 886-6-2282886#58. )

*若您訂購之商品無法於正常期限內出貨，我們將以e-mail通知您調貨狀況

If your orders can’t be delivered in the shipping date, we will inform you by email.

*如訂購之商品無法順利出貨或缺貨，我們將主動通知您並取消該訂購品項。

If your order item(s) are no longer available, we will inform you promptly and remove the item(s) from your order.

*預購與預訂商品以發行日寄出,請單筆下單,以利方便出貨流程,如與其它CD併購，
  將與預購CD發行日同時寄出,不另分次送出。

The pre-order item(s) will be delivered on the released day. Please book every item every single time, it’s better to our works like combine the shipping fee with other CD. They will be delivered together on the released day.

*海外包裹將由中華郵政包裹掛號寄出，因遞送過程中無法確保包裝上不被重壓而毀損，
  包裹在運送中造成的毀損無從賠償。如要求完美包裝者請考量是否購物!!

We will use Post-office air freight to deliverer to foreign countries. We can’t guarantee the items won’t be damaged and we are not responsible for the defective items.

*商品如另贈有贈送海報,將折疊方式與CD併同寄出，
  如需保有完好，系統會有加購海報筒點選加購!!

If there is a playbill as a gift, it will be folded and delivered with the CD, or you can buy a playbill tube to protect it.

 
 ■ 退/換貨 Returns/ Exchange

請您於收到商品一星期內，詳細檢查商品，Five Music 音樂網銷售的所有商品均提供品質保證，若您收到的商品有瑕疵或損壞或遞送途中因不慎疏失造成商品毀損的情形發生欲辦理退換貨時，請勿拆封並且保持商品完整包裝，依下列退換貨準則辦理：

Please check the items you order in on week after you take it. Five Music has Quality Assurance, so if you want to return or exchange the item(s) you order cause it’s defective or damaged when delivering, please don’t open it and everything must be in their original packaging. Then following the tips:

1. 影音商品屬智慧財產權商品，除有瑕疵或破損除外，拆封後恕不接受退貨、換貨、退款處理。若有任何客觀之瑕疵或損壞需要退換貨，請以Email或來電 Five Music 音樂網客服部，並告知產品之問題或瑕疵所在。若屬個人使用是否合適、滿意之主觀範圍，恕不提供退換。

Video and music items are under Intellectual Property law, so they can only returns or exchange when defected. If you need to returns or exchange service, send the email or call Five Music consumer service and tell them what defect is. We won’t return or exchange the item(s) for you if it’s about your personal reason.

2. 退換貨時請將原完好商品及其內外包裝(出貨單、發票)一併以郵寄包裹掛號寄回 Five Music 音樂網，並在包裹上註明訂貨人姓名，且保留掛號單據以利日後查詢。經 Five Music 音樂網檢查確認產品無誤後，即可辦理退換貨。

When return or exchange the item(s), make sure everything is in their original packaging(packing list and receipt). Send everything by post-office registered to Five Music and write your name on it. You can check the registered number if you need. After we make sure everything is correct, we will return it.

3.商品瑕疵寄回換貨，您代寄之「運費」將以網路帳戶購物金額退回給您，將放入您在Five Music音樂網網站會員帳戶裡(名稱為前期保留金額視同現金)，在您下次購物時將會先從裡面扣除，若是您希望直接退款請Email或來電客服人員我們將會為您處理。

Shipping costs of refunds for defective items will be made in Five Music Credit. We will put it in your account of Five Music (it’s named Five Music Credit and we regard as money) and it’ll be billed first when you shop on Five Music next time. If you want us refund the money, please send the email or call the customer service.
＊訂購後倘任意大量退/換貨，因已造成 Five Music 音樂網作業上之困擾與損害，Five Music 音樂網可視情況採取拒絕交易或永久取消其會員資格辦理。

If you returns/ exchange a large number of items arbitrarily and make Five Music’s business damages, we reserves the right to reject bargain with you or cancelled your membership.

PS:海外地區若因商品瑕疵欲辦理退換貨，請您先以 Mail 或來電客戶服務部：886-6-2282886 分機 58、或傳真至 886-6-2285023，我們將儘速為您處理。

Ps: If you are in foreigner countries, please send the email or call the customer service first: 886-6-2282886 # 58、FAX: 886-6-2285023, we will deal with it as soon as possible.
 ■ 其它問題 Others


若您有任何關於商品購物的疑問可直接 Mail至 order@fivemusic.com.tw或上班時間來電客服部 TEL: 國內06-2282886 分機58 國外886-6-2282886 分機58 將有專員為您解說、服務。
(上班時間 週一到週五 10:00 ∼ 18:00 )

If you have any questions about shopping on Five Music, send email to order@fivemusic.com.tw or call the customer service in business hours. TEL: Domestic 06-2282886 # 58, Foreign: 886-6-2282886 # 58. (Business hours: Mon to Fri 10:00~18:00)